COLIN GOLD

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©2017 by Colin Gold

It all happened sometime in 2005. We had moved to Florida and were getting acclimated to the warm winters and watching football in shorts. Our new home team was the Miami Dolphins. While I will always be a Giants fan, I needed a team I could watch and root for on Sunda...

A few weeks ago, I was chatting with my speaker friend Jake Thompson who host’s the Raising competitor’s podcast, and he told me I should share this story with my audience. So here it goes. 
 
In May, I had the pleasure of spending the weekend with my wife's famil...

Lately, my obsession with productivity has taken over. In reality, I was so obsessed with becoming more productive; my passion may have made me feel less effective over the past week. 

It all started when I read Michael Hyatt's new book Free to Focus...

I am not one for patience. Those of you who know me understand — especially Laura, my wife and Madyson, our daughter.

To recenter, I often refer to the words of the famous Jedi Knights, Qui-Got Jinn and Obi-Wan Kenobi…Patience young Padawan.

There is a point to all of th...

I had the honor of speaking at a conference in Denver last week. Just like every other conference, I received a badge with my name and company. I also got the illustrious speaker flag, which adhered to the bottom of my badge signifying I would be a presenter....

Below is My Leadership Newsletter "Leadership Links I Love- Holiday Edition." Sign up for my newsletter here:

As we move towards the end of the year, we always put stress upon us to get things done during this time. Whether it is stress due to finances, finish projects...

At this time of Thanksgiving, I want to thank every employee I ever managed, I ever lead, ever worked for, or I have had the pleasure of being their peer. Every one of them helped me become a better leader and here are a few of the lessons they taught me:

Louise was a v...

A common theme I speak about is how your client feels, and that is because that is all that really matters. Excellent customer service starts and ends with how your customers feel about the interaction.

It could be awful news like your car needs a new transmission, or w...

I am always shocked at how much non-professional conversation goes on. Specifically when I am in a store or other business, and all of the employees are having personal conversations when there are customers around.  

Here is an example I would like to share just from m...

Creating a customer service culture takes constant effort, what have you done today to support your effort? Here are some tips. 

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