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©2017 by Colin Gold

A common theme I speak about is how your client feels, and that is because that is all that really matters. Excellent customer service starts and ends with how your customers feel about the interaction.

It could be awful news like your car needs a new transmission, or w...

I am always shocked at how much non-professional conversation goes on. Specifically when I am in a store or other business, and all of the employees are having personal conversations when there are customers around.  

Here is an example I would like to share just from m...

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