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©2017 by Colin Gold

I had the honor of speaking at a conference in Denver last week. Just like every other conference, I received a badge with my name and company. I also got the illustrious speaker flag, which adhered to the bottom of my badge signifying I would be a presenter....

Hospitality people are bubbly, energetic and generally positive. It is what we do. We happily Serve!

Even though this is a general perception, when I was coming up in the hospitality world, at times in my career, our internal culture was full of negativity.

I remember so...

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