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©2017 by Colin Gold

I am always shocked at how much non-professional conversation goes on. Specifically when I am in a store or other business, and all of the employees are having personal conversations when there are customers around.  

Here is an example I would like to share just from m...

I just read a great article written by my sister in law, Dayna Steele, about a great experience she had. She called it a wow moment. Click here for the full story.

Having a passion for customer stories, great experiences and my sister in law,  I thought the story was in...

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