Designed to inspire and invigorate your team members to make the necessary changes to generate loyalty and create fans of your business.
Using real-life examples, this conversation will assist your team in understanding the feelings behind an exceptional customer experience. In every customer encounter, the key is to make it memorable. As a hospitality standard, we will look at my experience and how we made memorable experiences for every guest. The best memories will come from the personal interactions you create.
Each attendee will leave understanding:
What makes a customer experience memorable?
The keys to creating these experiences consistently.
How to work with team members who do not buy in.
The practical benefits of using this practice outside of work.
When your team brings their passion for what they do to and shares it with your guests, their dedication and passion will elevate your customer's experience.
All Attendees will leave a "Certified Fan Creator."