" Colin is great. He is creative and knowledgeable. Anyone who gets the time to spend with Colin would learn a lot and most importantly, would enjoy the time as well…"
Laura Kain- Spa Executive
"We have trainers visit every week, but Colin's classes are the only ones the employees tell me they look forward to attending.
Even better, we find them discussing how to change their approach to customer experience afterward. Colin truly connects to the team. "
General Manager- Luxury Automotive
"The passion and down to earth approach Colin brought to our business, really made us re-examine how we engage our customers. Colin showed us how things we never thought mattered makes the difference between a good customer experience and a GREAT customer experience. Thank you Colin."
Sam- Small Business Owner
After leaving Hotels, I’ve offered my experience to a diverse group of clients. We focus on developing customized strategies and innovative plans to achieve significant results and drive success. Check out some of the progressive and open-minded clients I’ve partnered with below. Contact me today to find out how I can help you transform your business.
WHO HAS COLIN WORKED WITH?
Topics and Talks
Your team members are your fan creators!
Designed to inspire and invigorate your team members to make the necessary changes to generate loyalty and create fans of your business.
What makes your experience so special?
This tactical talk, based on the pillars of Hospitality, will explore best practices to create memorable experiences all customers will appreciate.
Through culture, commitment, and consistency.
Creating Fans is explicitly crafted for leadership. In this talk will help you lead your team to create a fan Culture. Fan Cultures generate more return customers and develop lifelong loyalty.